Our founding team have decades of experience in the life industry. They live and breathe life insurance and it’s this passion that’s brought them together with the shared vision of setting a new standard in life insurance.
Tags: About NEOS
FAQs for advisers
While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself. That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS Protection, our products and our processes, can be found in one central place.
NEOS Protection is a highly-rated suite of life insurance cover types available as self-owned or superannuation owned plans that will meet the needs of the majority of clients, at very competitive prices. The cover types available under NEOS Protection include:
| Cover | Available as | Maximum sum insured at entry |
|---|---|---|
| Life Cover | Stand-alone | $5,000,000 |
| Total & Permanent Disability (TPD) Cover |
Stand-alone Attached to Life Cover Linked to Life Cover Split |
$3,000,000 |
| Critical Illness Cover | Stand-alone Attached to Life Cover Linked to Life Cover |
$1,000,000 |
| Child Cover | Stand alone | $200,000 |
| Income Support Cover | Stand-alone Split |
$30,000 per month |
Tags: Product
NobleOak Life Limited (NobleOak) ABN 85 087 648 708 AFSL 247302 is the issuer of NEOS Protection life insurance products.
NobleOak is an APRA regulated friendly society is one of Australia’s longest standing insurers.
Tags: Product
NobleOak Life Limited (NobleOak) is the issuer of NEOS Protection. As NobleOak is a friendly society, they issue plans, not policies.
Tags: Product
Our application system only supports one insured person per plan. This streamlined process ensures your clients are covered as quickly and painlessly as possible.
Your dedicated sales manager will be confirmed in your adviser welcome email once you have completed the NEOS Protection adviser registration.
If you would like to get in touch with a member of our sales team, contact us on:
Phone: 1300 881 756
Email: adviser@neoslife.com.au
Not a registered NEOS Protection adviser? Register your interest here
Tags: Adviser Services
Simply complete our ‘register your interest’ form available here
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Email: adviser@neoslife.com.au
Tags: Adviser Services
NEOS Online is our fully integrated adviser dashboard, quote and application system.
To login into NEOS Online click here
Not a registered NEOS adviser and can’t access NEOS Online? Register your interest here
Tags: Adviser Services
You can access NEOS Online via our website – simply click on the ‘Adviser login’ button in the top right corner of our website.
You can only login to NEOS Online if you’re a registered NEOS adviser. Not a registered NEOS adviser? Register your interest here
Tags: Adviser Services
If you’ve lost your user ID, please contact our Adviser Services team on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Adviser Services
If you’ve lost your NEOS Online password, simply follow the ‘forgot password’ link available on the NEOS Online login screen.
Tags: Adviser Services
Our Adviser Service team can assist with your administration and commission enquiries. To get in touch, contact them on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Adviser Services
Our aim is to make life as easy as possible. We’ve therefore limited the number of forms your client needs to complete to the absolute minimum.
In the first instance, we recommend you get in touch with our underwriting, service or claims team – they’ll be able to confirm the most efficient way to manage your enquiry or request. Our team can be contacted on:
Phone: 1300 881 756
Email: customerservice@neoslife.com.au
Alternatively, you can access the forms we do have here
Tags: Adviser Services
You can access a copy of the NEOS Protection Product Disclosure Statement here
Tags: Adviser Services
Yes, you can order printed copies of the NEOS Protection PDS via our online ordering portal available here
To order printed PDSs, you must be a registered NEOS adviser. Not registered with us? Register your interest here
Tags: Adviser Services
No, NEOS accepts online applications submitted through NEOS Online only.
However, if you’re meeting with a client and won’t have access to NEOS Online, we’ve created a data capture form – this form allows you to collect the information required to complete the online application when you return to the office. You can access our data capture form here or order printed copies here
We accept direct debit payments from a credit card or bank account only. This ensures your client doesn’t accidentally forget to pay their premiums. The available payment frequencies are monthly and annually. Payments via cheque or BPAY are not accepted.
We pay commissions weekly – ensuring prompt payment and efficient cash flow.
Tags: Commissions
We appreciate that when your client needs to make a claim, they’re often experiencing a period of uncertainty and financial vulnerability. Which is why our claims process is responsive and straightforward – your client doesn’t need any further complications and unnecessary worry during this already difficult time.
Importantly, we also understand and value the role of the adviser during claims time. To help you understand our claims process, we’ve put together a brief guide.
Tags: Claims
Your client will have a dedicated claims consultant to help you both through the claims process. The dedicated claims consultant will clearly set out what information we need in order to assess your client’s claim. Your client can then decide whether they would like to submit their claim over the phone or via the more traditional approach of completing claims forms.
Generally, you can expect that we’ll require the below:
- an initial claim form – whether completed by your client or captured by us over the phone
- an initial Medical Attendant’s Statement – we’ll contact your client’s medical attendant on their behalf; and
- proof of identification.
Depending on the type of claim, we may also require additional medical or financial evidence. We’ll make sure we clearly explain why any supporting information is required.
When providing details about your client’s claim to us, it’s always best that both you and they provide as much detail and clarity as you can. This will help us to work as efficiently as possible.
Tags: Claims
You can contact our claims team on:
Customer phone: 1300 090 188
Adviser phone: 1300 881 756
Email: claims@neoslife.com.au
Tags: Claims
NobleOak is the issuer of NEOS Protection and is an Australian Prudential Regulation Authority regulated friendly society with more than 140 years’ experience.
NEOS Protection products are reinsured by Pacific Life Re – a leading global reinsurer recognised for its unique combination of financial strength and innovative approach to risk management. Pacific Life Re also has the benefit of a 153-year history through their ultimate parent company, American life insurance giant, Pacific Life. Pacific Life has assets in excess of US$191 billion, net assets in excess of US$1.2 trillion and paid over US$3 billion dollars in benefits in 2020. Our customers can be confident that the financial strength and stability of our partners means they’re in safe hands.