While our team are available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself. That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about NEOS Protection, our products and our processes, can be found in one central place.
Your dedicated sales manager will be confirmed in your adviser welcome email once you have completed the NEOS Protection adviser registration.
If you would like to get in touch with a member of our sales team, contact us on:
Phone: 1300 881 756
Email: adviser@neoslife.com.au
Not a registered NEOS Protection adviser? Register your interest here
Tags: Adviser Services
Simply complete our ‘register your interest’ form available here
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Email: adviser@neoslife.com.au
Tags: Adviser Services
NEOS Online is our fully integrated adviser dashboard, quote and application system.
To login into NEOS Online click here
Not a registered NEOS adviser and can’t access NEOS Online? Register your interest here
Tags: Adviser Services
You can access NEOS Online via our website – simply click on the ‘Adviser login’ button in the top right corner of our website.
You can only login to NEOS Online if you’re a registered NEOS adviser. Not a registered NEOS adviser? Register your interest here
Tags: Adviser Services
If you’ve lost your user ID, please contact our Adviser Services team on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Adviser Services
If you’ve lost your NEOS Online password, simply follow the ‘forgot password’ link available on the NEOS Online login screen.
Tags: Adviser Services
Our Adviser Service team can assist with your administration and commission enquiries. To get in touch, contact them on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Adviser Services
Our aim is to make life as easy as possible. We’ve therefore limited the number of forms your client needs to complete to the absolute minimum.
In the first instance, we recommend you get in touch with our underwriting, service or claims team – they’ll be able to confirm the most efficient way to manage your enquiry or request. Our team can be contacted on:
Phone: 1300 881 756
Email: customerservice@neoslife.com.au
Alternatively, you can access the forms we do have here
Tags: Adviser Services
You can access a copy of the NEOS Protection Product Disclosure Statement here
Tags: Adviser Services
Yes, you can order printed copies of the NEOS Protection PDS via our online ordering portal available here
To order printed PDSs, you must be a registered NEOS adviser. Not registered with us? Register your interest here
Tags: Adviser Services