Following NEOS’ continued growth, we’ve once again expanded our team to further strengthen the NEOS Experience our advisers count on. Excellent customer service is the basis of any strong relationship, and it’s why we invest in recruiting the best of the industry for our team.
Our operations team has had seven new additions in the last couple of months, showing our commitment to outstanding customer service and fast turnaround times.
Our new team members have been chosen as a result of their extensive industry experience and enthusiasm to foster positive customer relationships. The NEOS Experience is strengthened by our people, and we know these new team members will encompass The NEOS Experience in everything they do.
The growth in our operations team will also allow our tele-interview team to continue to support advisers by completing more tele-interviews in record times and returning valuable time to advisers. Our recent tele-interview webinar feedback showcased the importance of this team and the support they provide advisers. We’ve prepared this webinar handout in case you missed it.
We also have a tele-interview guide for your clients which includes everything they need to know about tele-interviews and what to expect from the NEOS tele-interview process.
Along with seven operations team additions, our underwriting team has also grown to support our advisers and continue to provide industry-leading turnaround times.
Erin Taylor has recently joined our New South Wales team, bringing with her over 14 years of industry experience. Erin was most recently a principal underwriter at MLC. Before MLC, Erin was at TAL for over five years. Erin brings a wealth of knowledge and a passion for efficient underwriting to NEOS.
Leisha Farrugia has also joined the NEOS underwriting team, based in our Queensland office. Leisha has over 20 years industry experience, most recently working at TAL as a Senior Underwriter. Before TAL, Leisha was at Asteron Life for over 10 years, working as an Underwriter/Senior Risk Underwriter. Leisha will be an asset to our underwriting team, and she looks forward to working with you.
These new appointments will ensure our advisers and their clients will continue to enjoy our market-leading underwriting experience and impressive customer service.
Get in touch with your BDM today to hear more about the NEOS Experience and how we can support your business.
Lastly, if you’ve been thinking about the upcoming income protection product changes and how they will impact your business, we’re running a series of accredited webinars in the coming months to support you and your team with these changes. You can read more about each webinar and register for the sessions.